Frequently Asked Questions

eSIM (embedded SIM) is a digital SIM card embedded directly into your device. It eliminates the need for physical SIM cards and allows instant activation, multiple profile support, and seamless switching between different mobile plans without changing hardware.

eSIM activation is simple: 1) Receive your eSIM profile via email, 2) Open your device's Settings, 3) Navigate to Cellular/Mobile Data, 4) Select "Add eSIM" or "Add Cellular Plan", 5) Scan the QR code or enter the activation code, 6) Confirm and start using immediately.

Yes! Most modern devices support multiple eSIM profiles. You can store up to 8 different profiles on your device and switch between them instantly. This is perfect for travelers who need different plans for different regions or users who want to separate personal and business use.

No problem! We also offer traditional physical SIM cards with our anonymous SIM technology. These provide the same privacy protection and flexibility as our eSIM service, just with a physical card that you insert into your device.

Yes, eSIM technology offers enhanced security features. It's harder to clone, can be remotely managed, and works seamlessly with our anonymous SIM system for maximum privacy protection. eSIM profiles are also encrypted and can be instantly deactivated if needed.

No hidden fees! We believe in complete transparency. The price you see is the price you pay. No activation fees, no setup charges, no surprise overage fees. We're committed to providing honest, straightforward pricing for true mobile freedom.

Absolutely! You have complete freedom to upgrade or downgrade your plan at any time with no penalties or fees. Changes take effect immediately, giving you the flexibility to adapt your mobile service to your changing needs.

Your data will be throttled to a slower speed, but you'll never be charged overage fees. You can upgrade your plan anytime to get full-speed data back. We believe in fair usage without surprise charges.

Yes! We offer flexible family plans that allow you to share data and minutes across multiple lines. Each family member gets their own anonymous SIM or eSIM profile while sharing the benefits of our virtual mobile operator network.

No contracts, no commitments! We offer month-to-month billing with the freedom to cancel anytime. We believe true mobile independence means no long-term obligations or early termination fees.

Our technical support team is available to help resolve any connectivity issues. We can troubleshoot network problems, assist with eSIM activation, and help optimize your connection. Most issues can be resolved remotely within minutes.

You can check your data usage through our mobile app or web dashboard. We provide real-time analytics showing your current usage, remaining data, and historical patterns. You'll also receive notifications when you're approaching your limit.

Yes! All our plans include hotspot functionality. You can share your mobile data connection with other devices like laptops, tablets, or other phones. Hotspot usage counts toward your monthly data allowance.

Our virtual mobile operator network provides 4G/LTE and 5G speeds depending on your device and location. We optimize our network infrastructure to deliver consistent, high-speed connectivity comparable to major carriers but without the corporate overhead.

You can update your account information anytime through our secure web portal or mobile app. Changes to billing information, contact details, or plan preferences can be made instantly with no additional fees.

Our anonymous SIM technology separates your mobile identity from corporate tracking systems. We don't collect or store personal data beyond what's necessary for service provision, and your communications are protected by advanced encryption protocols.

Yes, all data transmitted through our network is encrypted using industry-standard protocols. We implement end-to-end encryption for voice calls, text messages, and data transmission to ensure your privacy and security.

Never! We are committed to protecting your privacy. We don't sell, rent, or share your personal information with third parties. Our business model is based on providing mobile freedom, not data collection.

Absolutely! Our service is perfect for businesses that value privacy and flexibility. We offer business plans with additional security features, dedicated support, and the ability to manage multiple lines through a single account.

When you cancel your service, we immediately delete all your personal data from our systems. Your anonymous SIM profile is deactivated, and any stored information is permanently removed in accordance with our privacy policy.